Battery Full, But Still Using Grid Power? Here’s Why

Battery Full, But Still Using Grid Power?
Many battery owners are surprised to see small energy imports showing up in their app  even when their full battery seems ready to power the home. If you’ve just installed a solar power system with storage, this can feel confusing, if not frustrating.

But rest assured: these imports are typically normal and not a sign that your solar and battery system is faulty.
Let’s break down why this happens, how battery monitoring apps can sometimes be misleading, and when you should actually take action.

Your Battery System Can’t React Instantly

A typical solar power system works like this:

But there’s a catch. Even the best battery system can’t react immediately to changes in energy demand. When you switch on a high-draw appliance, the system takes a split second to recognise that load and respond. In the meantime, the grid provides the backup, causing small energy imports.

Battery Charging Slows After 80%

Most Battery Management Systems (BMS) protect long-term health by slowing the charge rate after the battery reaches 80% full.
So even on a sunny day:

This can appear odd to battery owners  especially if they see export before the battery is “full” but it’s completely expected behavior.

Example:

A Tesla Powerwall 3 might have 20kW of solar connected but can only charge at 5kW. That creates a bottleneck, even when the sun is out.

Monitoring Apps Aren’t Always Real-Time

Your solar monitoring app (like Sungrow’s iSolarCloud, Tesla, or Enphase) is a helpful tool, but not a precision-grade instrument.

This means brief spikes or drops in power may not be shown clearly or may be misrepresented entirely.
If you’re seeing “energy imports” on your solar app, they may not be happening exactly as shown. And if your connection drops temporarily, your app might fill in the missing data inaccurately.

Some Loads Don’t Go Through the Battery

Some appliances in your home may be wired directly to a controlled load circuit. This is common for:

These loads bypass the solar power system and battery entirely. So while your battery stays full, these appliances quietly draw small energy amounts from the grid and your app may not track them at all.

Your Battery Might Be Set Up to Conserve Power

Depending on your energy plan or whether you’re part of a VPP (Virtual Power Plant), your system may be deliberately importing or conserving battery energy.
For example:

This is particularly relevant for customers using real-time energy pricing or signed up to retailers like Amber or Origin’s VPP programs.

The Grid Steps In as a Safety Net

All solar and battery hybrids are designed to rely on the grid when needed. Here’s why:

It’s a seamless handover that protects your appliances and your battery and it’s exactly how the system is designed to function.

Remote Installations Work a Bit Differently

For those living off-grid or using remote area power systems, the rules are a bit different.
These systems:

So while city-based systems lean on the grid, remote setups must self-manage, making their control logic more complex.

When It’s Time to Call Your Installer

A few watts here or there? Totally normal. But if you’re seeing persistent or unexplained grid usage, it’s worth checking:

In some cases, installers may have configured CT meters incorrectly or missed a load circuit during installation. If so, your solar installer can help verify and resolve the issue just be aware a call-out may incur a fee if there’s no actual fault.

Final Thoughts: A Full Battery Doesn’t Mean Zero Grid Use

Even with a full battery, small energy imports are expected and in most cases, completely harmless.
These micro-imports are caused by:

If your solar install was done properly and your bills have dropped overall, your system is doing its job.

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